We continue to meet with CareSource monthly on your behalf to ensure the new chiropractic policies have a smooth implementation process. In our latest meeting with CareSource, we learned that they have updated their copay policy so only 1 copay will apply per day of service. If any cost shares were taken dating back to 1/1/2023 above 1 copay per day of service, CareSource is going back to reprocess those claims to fix any cost share processed in error.

Moving forward, if you are seeing CareSource claims that have not paid correctly, please reach out directly to your CareSource rep. The latest CareSource representative map can be found here (https://thekac.org/wp-content/uploads/2023/06/ky-ma-mp-provider-rep-map.pdf).

We continue to work on insurance issues impacting the chiropractic office. If you are experiencing any other issues, please reach out to insurance@thekac.org.