Anthem Blue Cross and Blue Shield has announced changes to electronic payment options for providers. Chiropractic offices not enrolled in electronic funds transfer (EFT) may receive payments through a virtual credit card (VCC), which processes like a credit card and may include merchant transaction fees. EFT remains the most direct and secure payment method, providing faster deposits and easier reconciliation with electronic remittance advice (ERA), and automatically opting providers out of VCC payments. Offices that prefer paper checks may contact Comdata at 800-833-7130 to request that option. Providers can manage enrollment or disenrollment in EFT through EnrollSafe.
See full post below. Original post here in the July provider Updates: https://providernews.anthem.com/kentucky/articles/electronic-payments-starting-in-mid-october-2025-25767
Electronic claims payment through electronic funds transfer (EFT) is the fastest and most secure way to receive payment. The EFT deposit is assigned a trace number matched to the 835 electronic remittance advice (ERA) for simple payment reconciliation. Visit EnrollSafe at https://enrollsafe.payeehub.org to enroll in or disenroll from EFT. If you need EFT help, email Support@payeehub.org.
Care providers not enrolled in EFT may receive payments via a virtual credit card (VCC) in lieu of paper checks. VCCs allow care providers to process payments as credit card transactions. Credit card processing fees may apply. Contact your merchant processor or financial institution for specific costs.
Depending on the electronic payment method, Anthem or affiliated companies may receive some form of compensation. Signing up for EFT automatically opts care providers out of VCCs.
If you still need a check payment, call Comdata at 800‑833‑7130 and provide them with the TINs of your organization that you do not want to receive VCCs.
Thank you for your support as we transition to more electronic payment options. Through our efforts, we are committed to reducing administrative burden and ensuring active involvement with you — our care provider partners.
Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Kentucky, Inc., an independent licensee of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.
KYBCBS-CRCM-086685-25, CPN74571, CPN93369, KYBCBS-CRCM-093871-25
PUBLICATIONS: July 2025 Provider Newsletter, October 2025 Provider Newsletter
